Last updated October 29, 2026
How the work moves
Most engagements start the same way: you send your business name and mobile number, we build a free website preview, and you decide. If you go ahead on Starter, the site goes live and we keep it current. Growth and Full management start with a short call to set the scope.
What we need from you
Your business name, phone number and the area you serve. Photos, a logo and anything you want on the site help, but we can start from your Google listing and social pages. Tell us about anything that must or must not appear, like services you don’t offer or towns you don’t cover.
Photos and files
Send photos, your logo and any documents through your client portal or by text. Job photos from your phone are fine. Keep your own copy of your originals; we are not a backup service.
Turnaround
Website previews are usually ready the same day, and always texted within 24 hours. Going live usually takes one to three business days after you approve, depending on your domain. Small website edits are usually done within one business day. Google profile changes usually show within a few days, depending on Google. Call answering starts once we agree your hours and how you want jobs booked. These are estimates; missing details or slow replies move them.
Revisions
Before a website launches, tell us what to change and we’ll make it, free. After launch, text us edits any time. Send your notes together in one message when you can. Changes to the agreed scope are quoted separately.
Access and accounts
We work through manager or editor roles on your Google Business Profile, channels, pages and domain. We never ask for your passwords, and you can remove our access whenever you choose. Your domain is registered in your business’s name.
Calls and leads
On Growth and Full management we answer calls and follow up on leads during the hours we agree on, and book work the way you tell us to. Pricing, discounts and anything outside the agreed scope always go to you.
Billing and cancelling
A website on its own is a one-time payment. Starter is a one-time setup payment, then monthly billing. Growth and Full management bill monthly. Your price is the price on your order form or invoice. Every plan is month to month. Cancel any time before your next billing date. The website and domain stay yours.
Communication
We reply the same business day. Your client portal holds files, approvals, documents, payments and call booking. Growth and Full management clients get a short report every month.